Processing: The time it takes the supplier to prepare the package (usually 24-48 business hours). Transit: Depending on the customer's location. In 2026, the standard for major cities (Bogotá, Medellín, Cali, etc.) is 2 to 5 business days. For remote areas, up to 10 business days.
Delivery attempts: Please note that two (2) delivery attempts will usually be made. If delivery is unsuccessful, the product will be returned to the supplier's warehouse and the customer may have to pay for a new shipment.
- Reception: The product may be received by any adult present at the address, unless otherwise specified by the customer.
"ENCANTOS DE LA TIERRA acts as a seller and distributor of products through logistical alliances with national and international suppliers. Delivery time may vary depending on the location of the origin warehouse. We are responsible for product quality and on-time delivery in accordance with Law 1480 of 2011."
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